Frequently Asked Questions (FAQ)

We normally ship your order within 2-7 business days after confirmed order. Sometimes delivery times may be longer due to high demand or limited availability.

We ship with DHL, PostNord or DSV depending on what suits your package best. A tracking link will be sent when the package has left us.

Yes, you have a 14-day right of withdrawal from the date you receive the goods, provided that the product is returned in its original condition and packaging without any plastic protection or stickers being removed.

The customer is responsible for the cost of returning the item in the event of a right of withdrawal. We recommend that you use traceable shipping to secure the return.

Always check the package upon receipt. If you discover any damage, please report it to us within 5 days for compensation. Contact customer service immediately.

We offer a 1-year warranty on our products, unless otherwise stated. The warranty does not cover defects caused by handling errors, physical damage or wear and tear during normal use.

Yes, you can choose to change the operating system, but this is at your own risk and the warranty may be affected if the system is changed by the customer.

Contact our customer service via email or phone to report the complaint. Then return the product according to the instructions. The warranty only applies if the product has not been opened or repaired by anyone other than us.

We accept Swish, Klarna, card payments and invoices. When paying by invoice, an invoice fee of 69 SEK and 12 % interest on late payment will be added.

If the package is returned to us due to non-collection, we will deduct 20 % from the order amount in case of any refund.