{"id":24778,"date":"2025-06-28T01:27:30","date_gmt":"2025-06-27T23:27:30","guid":{"rendered":"https:\/\/tns-gaming.se\/?page_id=24778"},"modified":"2025-07-01T16:13:56","modified_gmt":"2025-07-01T14:13:56","slug":"faq-speldatorer-leverans-garanti-tns-gaming","status":"publish","type":"page","link":"https:\/\/tns-gaming.se\/de\/faq-speldatorer-leverans-garanti-tns-gaming","title":{"rendered":"FAQ \u2013 Speldatorer, Leverans &#038; Garanti | TNS Gaming"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"24778\" class=\"elementor elementor-24778\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4f2c4de e-flex e-con-boxed e-con e-parent\" data-id=\"4f2c4de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5891c5f elementor-widget elementor-widget-html\" data-id=\"5891c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section style=\"max-width:800px; margin:40px auto; font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; color:#222;\">\r\n  <h2 style=\"border-bottom: 3px solid #007ACC; padding-bottom: 10px; color:#007ACC; font-weight: 700; font-size: 2rem;\">\r\n    Vanliga fr\u00e5gor (FAQ)\r\n  <\/h2>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Hur l\u00e5ng \u00e4r leveranstiden?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Vi skickar normalt din best\u00e4llning inom 2\u20137 arbetsdagar efter bekr\u00e4ftad best\u00e4llning. Ibland kan leveranstiden vara l\u00e4ngre vid h\u00f6g belastning eller begr\u00e4nsad tillg\u00e5ng.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Kan jag \u00e5ngra mitt k\u00f6p?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Ja, du har 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n det att du mottagit varan, f\u00f6rutsatt att produkten returneras i originalskick och f\u00f6rpackning utan att plastskydd eller stickers tagits bort.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Vem st\u00e5r f\u00f6r returfrakten vid \u00e5ngerr\u00e4tt?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Kunden st\u00e5r f\u00f6r kostnaden att returnera varan vid \u00e5ngerr\u00e4tt. Vi rekommenderar att du anv\u00e4nder sp\u00e5rbar frakt f\u00f6r att s\u00e4kra returen.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Vad h\u00e4nder om min vara \u00e4r skadad vid leverans?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Kontrollera alltid paketet vid mottagandet. Om du uppt\u00e4cker skador ska du reklamera till oss inom 5 dagar f\u00f6r att f\u00e5 ers\u00e4ttning. Kontakta kundtj\u00e4nst omg\u00e5ende.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Vilken garanti g\u00e4ller p\u00e5 produkterna?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Vi erbjuder 1 \u00e5rs garanti p\u00e5 v\u00e5ra produkter, om inget annat anges. Garantin t\u00e4cker inte fel orsakade av handhavandefel, fysiska skador eller slitage vid normal anv\u00e4ndning.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Kan jag byta operativsystem p\u00e5 min dator?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Ja, du kan v\u00e4lja att \u00e4ndra operativsystem, men det sker p\u00e5 egen risk och garanti kan p\u00e5verkas om systemet \u00e4ndras av kunden.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Hur g\u00f6r jag en reklamation?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Kontakta v\u00e5r kundtj\u00e4nst via mail eller telefon f\u00f6r att anm\u00e4la reklamationen. Skicka sedan tillbaka produkten enligt instruktioner. Garantin g\u00e4ller endast om produkten inte \u00f6ppnats eller reparerats av andra \u00e4n oss.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Vilka betalningsmetoder kan jag anv\u00e4nda?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Vi accepterar Swish, Klarna, kortbetalning och faktura. Vid fakturabetalning tillkommer en fakturaavgift p\u00e5 69 kr samt 12 % dr\u00f6jsm\u00e5lsr\u00e4nta vid sen betalning.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\" style=\"margin-top: 25px; border-bottom: 1px solid #ddd;\">\r\n    <button class=\"faq-question\" aria-expanded=\"false\" style=\"width:100%; text-align:left; padding: 15px; font-size: 1.25rem; font-weight: 600; color:#005A9C; background:#f0f8ff; border:none; cursor:pointer; outline:none;\">\r\n      Vad h\u00e4nder om jag inte h\u00e4mtar ut mitt paket?\r\n    <\/button>\r\n    <div class=\"faq-answer\" style=\"max-height: 0; overflow: hidden; transition: max-height 0.3s ease; background:#fafafa; padding: 0 15px;\">\r\n      <p style=\"margin: 15px 0; line-height: 1.6; color:#444;\">\r\n        Om paketet returneras till oss p\u00e5 grund av utebliven uth\u00e4mtning, drar vi av 20 % av ordersumman vid eventuell \u00e5terbetalning.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\n  document.addEventListener('DOMContentLoaded', function () {\r\n    const faqButtons = document.querySelectorAll('.faq-question');\r\n\r\n    faqButtons.forEach(button => {\r\n      button.addEventListener('click', () => {\r\n        const answer = button.nextElementSibling;\r\n        const expanded = button.getAttribute('aria-expanded') === 'true';\r\n\r\n        if (expanded) {\r\n          answer.style.maxHeight = null;\r\n          button.setAttribute('aria-expanded', 'false');\r\n        } else {\r\n          answer.style.maxHeight = answer.scrollHeight + 'px';\r\n          button.setAttribute('aria-expanded', 'true');\r\n        }\r\n      });\r\n    });\r\n  });\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vanliga fr\u00e5gor (FAQ) Hur l\u00e5ng \u00e4r leveranstiden? Vi skickar normalt din best\u00e4llning inom 2\u20137 arbetsdagar efter bekr\u00e4ftad best\u00e4llning. Ibland kan<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24778","page","type-page","status-publish","hentry"],"jetpack-related-posts":[{"id":10084,"url":"https:\/\/tns-gaming.se\/de\/villkor","url_meta":{"origin":24778,"position":0},"title":"Bedingungen","author":"Admin","date":"April 6, 2023","format":false,"excerpt":"\u00c5ngerr\u00e4tt Som konsument (privatperson) har du 14 dagars \u00e5ngerr\u00e4tt p\u00e5 v\u00e5ra produkter n\u00e4r varorna skickas hem till dig, i enlighet med distansavtalslagen. \u00c5ngerr\u00e4tten g\u00e4ller fr\u00e5n och med den dag du mottagit varan. F\u00f6r f\u00f6retagskunder g\u00e4ller ingen \u00e5ngerr\u00e4tt eller \u00f6ppet k\u00f6p, om inget annat s\u00e4rskilt avtalats. F\u00f6r att f\u00e5 en \u00e5terbetalning\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13,"url":"https:\/\/tns-gaming.se\/de\/checkout","url_meta":{"origin":24778,"position":1},"title":"Checkout","author":"admin","date":"April 2, 2023","format":false,"excerpt":"Faktureringsdetaljer F\u00f6rnamn\u00a0*Efternamn\u00a0*F\u00f6retagsnamn\u00a0(valfritt)Land\/Region\u00a0*SverigeGatuadress\u00a0*Stad\/ort\u00a0*Stat\/l\u00e4n\u00a0(valfritt)Postnummer\u00a0*Telefon\u00a0*E-postadress\u00a0*SSN\u00a0(valfritt)MOMS\u00a0(valfritt)Person\/org nummer\u00a0* Skicka till en annan adress? F\u00f6rnamn\u00a0*Efternamn\u00a0*F\u00f6retagsnamn\u00a0(valfritt)Land\/Region\u00a0*SverigeGatuadress\u00a0*Stad\/ort\u00a0*Stat\/l\u00e4n\u00a0(valfritt)Postnummer\u00a0* Best\u00e4llningsanteckningar\u00a0(valfritt) Din best\u00e4llning Produkt Delsumma TNS EMPEROR Speldator \u2013 RTX 5060 \u2013 Core i7-11700K\u00a0 \u00d7\u00a01 wcpa_empty_label: (0\u00a0kr) L\u00e4gg Till Extra Lagring : Ingen Extra Lagring Tillval: \u00a0 10999\u00a0kr0\u00a0kr() Delsumma 10999\u00a0kr Frakt Fri frakt DHL OMBUD: 99\u00a0kr HEMLEVERANS: 229\u00a0kr H\u00c4MTA SJ\u00c4LV Avgift\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/tns-gaming.se\/de\/dataskyddspolicy","url_meta":{"origin":24778,"position":2},"title":"Dataskyddspolicy","author":"admin","date":"April 2, 2023","format":false,"excerpt":"Vilka \u00e4r vi?\u00a0 TNS Gaming AB \u00e4r ett svenskt f\u00f6retag inom elektronik som grundades \u00e5r 2020. F\u00f6retaget har sitt huvudkontor i Hallstahammar och fokuserar p\u00e5 att erbjuda det flesta inom branschen. Huvudfokus ligger p\u00e5 varor inom \"Gaming\" som tex. speldatorer, tillbeh\u00f6r, sk\u00e4rmar osv.\u00a0 TNS Gaming AB:s vision \u00e4r att ge\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":110,"url":"https:\/\/tns-gaming.se\/de\/kundservice","url_meta":{"origin":24778,"position":3},"title":"Kundendienst","author":"admin","date":"Dezember 1, 2022","format":false,"excerpt":"Skantzgatan 1, 734 34 Hallstahammar C\/o Hans von Kantzows v\u00e4g 50, 734 40 Hallstahammar TNS GAMING \u00a0 Kontakta oss Allm\u00e4nna fr\u00e5gor: Info@tns-gaming.se Supprot\u00e4rende: support@tns-gaming.se +46 72 444 44 87 Har du fr\u00e5gor om v\u00e5ra produkter, villkor eller n\u00e5got annat? Skicka g\u00e4rna ett mejl till info@tns-gaming.se eller ring oss p\u00e5 072\u2013444\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/tns-gaming.se\/wp-content\/uploads\/2022\/12\/logitech-pop-keys-entry-header-opt.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/tns-gaming.se\/wp-content\/uploads\/2022\/12\/logitech-pop-keys-entry-header-opt.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/tns-gaming.se\/wp-content\/uploads\/2022\/12\/logitech-pop-keys-entry-header-opt.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/tns-gaming.se\/wp-content\/uploads\/2022\/12\/logitech-pop-keys-entry-header-opt.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/tns-gaming.se\/wp-content\/uploads\/2022\/12\/logitech-pop-keys-entry-header-opt.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/pages\/24778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/comments?post=24778"}],"version-history":[{"count":1,"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/pages\/24778\/revisions"}],"predecessor-version":[{"id":25094,"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/pages\/24778\/revisions\/25094"}],"wp:attachment":[{"href":"https:\/\/tns-gaming.se\/de\/wp-json\/wp\/v2\/media?parent=24778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}